HELP, WITHOUT THE HURDLES
Stuck on a step?
Try the checks below or send us a problem report. You do not need an account to use this page.
My sign-in code has not arrived
Check the address you entered and your spam or junk folder. Wait a minute before requesting another code. Use the newest code in the same browser that requested it; codes expire after 10 minutes. Each device needs its own code. Never share a code in a group or problem report.
I opened the link inside Facebook
Open the page in Safari or Chrome using the app’s menu. If that option is missing, copy the page address into your usual browser. Camera permission and sign-in may not work inside a social app.
My camera is blocked or the screen is black
Stop riding before handling the phone. Check camera permission for this site in your browser’s settings and close other apps using the camera. Keep this page visible. If live recording remains unavailable, choose an existing clip or follow the basic checks.
The second screen disconnected
Stop the recording safely before troubleshooting. Keep both devices awake, connected to the internet and signed in to the same account. Reopen Connect devices to pair them again. The second screen shows status and estimates; your video stays on the camera device.
I cannot find my video
Look on the device that recorded it. Browser footage and a downloaded file are different: open the download in your phone’s Files or Downloads app to check it. Account saving does not back up footage. Avoid clearing browser data before downloading anything you want to keep.
My fit did not save
Keep the current page open and copy any unsaved notes somewhere safe. Reconnect to the internet and retry saving. Edit on only one device at a time; open the latest saved result on the other device after the first has finished.
I do not know my bike’s year
Leave the year unknown. Use visible model and frame markings, or skip the catalogue match and continue with your own bike details. A missing model or chart does not stop the basic checks.